Returns and Right of Withdrawal

Right of withdrawal/cooling-off period

You have the right to cancel your order up to 14 days after receipt without giving any reason. This period starts from the moment that you, or a person designated by you other than the carrier, physically takes possession of the product. In order to use your right to cancel the purchase, we request that you make this clear to us, for example by means of an explicit statement by letter or e-mail.

Please ensure that you inform us of your decision to cancel the contract before the 14-day period has expired. Alternatively, you may return the goods immediately within 14 days, provided that you include a clear statement evidencing your decision to cancel.

We strive to refund the full purchase amount, including any shipping and payment costs, as soon as possible but no later than 14 days after receipt of the cancellation notice. However, we may wait with the refund until we have received the products or until you can demonstrate that you have returned them.

Consequences of revocation:

If you decide to cancel the purchase, you will receive back all payments made, including delivery costs (with the exception of any additional costs resulting from a non-standard delivery method). This refund will be made without undue delay and at the latest within 14 days after we have been informed of your decision. In the case of a partial return, you will not receive back the delivery costs. The refund will be made via the same payment method that you used for the original transaction, unless you have expressly stated otherwise. You will not be charged any fees for this refund. We may withhold the refund until we have received the goods back or until you have demonstrated that you have sent back the goods, whichever is earlier. Return the goods without undue delay and in any event not later than 14 days from the day on which you exercised your right of withdrawal.

Compliance with the return period is guaranteed if you return the items before the end of the 14-day period. The costs for the return shipment are at your expense, unless otherwise agreed.

You are responsible for any diminished value of the products resulting from the use thereof other than what is necessary to establish the nature, characteristics and functioning of the products.

Exceptions Return Policy

Specific perishable items such as mushroom spawn, spore syringes, liquid cultures or spore prints cannot be returned. If you are still not satisfied with a perishable item, please contact our customer service (SpaceJarsService@gmail.com) for a suitable solution.